FAQs

Frequently asked questions

How can I contact you ? 

The easiest way to contact us is by submitting a form here. All emails will be responded to within 2 hours. Should you need to speak to us, please call us.

How can I find the product I need ? 

Products can be found easily and quickly in one of three ways:

1). By Category: Right at the top of the homepage, there is a drop-down menu that lists the different product categories. You can navigate through these to find the product you are interested in.

2). At the top right hand corner of the store, there is a ‘product Search’ field. Type the product name in the search field and press enter.

How do I order?

Once you have found the product you are interested in, type in the required quantity and click on the ‘Add to Cart‘ button.  Repeat this until all items required have been added to the cart. You can view the contents of your cart by clicking on the ‘Shopping cart’ at the top of the page.

How do I alter the quantity of items in my shopping cart?

Type the new quantity required in the ‘Quantity’ field and then click on ”Update” to save the change. To delete an item in the basket, click on the red ‘X’ symbol next to the item quantity.

 

I have just placed my order; Can I make some changes to it?

Should you require any changes to an existing order, please contact us by email at info@daneagroup.com. It is of utmost importance that you contact us as quickly as possible preferably within 2-3 hours of placing the order. Most of our orders are dispatched within a few hours of ordering hence we cannot guarantee that we will be able to make all requested changes.

Can I order by phone or email instead?

Yes you can. Whilst a majority of our orders are received via website ordering, you may choose to order by phone or by sending us an email.  You will then be contacted by a member of the sales team to verify the order details. Similarly, any orders sent by email to us at info@daneagroup.com will be verified. In both cases, either a Barclays or PayPal payment request will be sent to you to make the payment for the order. Please note that orders will only be dispatched after the receipt of payment..

How do I know my payment details are safe?

All payments are received and processed either by BACS or PayPal on their secure site. As you proceed to checkout and confirm your order, you will be transferred to the BACS/PayPal website to enter your payment details. daneagroup.com has absolutely no access to any of your payment data.

 

How do I know the progress of my order?

Once your order is placed, you will receive a notification of ‘Pending’ order. This confirms that we have received your order. As we begin processing your order, you will receive another notification ‘Processing’. When your order is dispatched from our warehouse, you will receive a further notification ‘Shipped’. If there is any additional information for you at any of these stages, we will add some comments to the relevant notification.

Do I need to track my order with your courier?

No you do not; we will track all parcel deliveries to ensure that they get to you safely and within the expected time. However, if we find out that a delivery attempt has been unsuccessful, we will inform you and also give you your parcel tracking details in order to make redelivery arrangements at a time more suitable for you.

When will my order arrive?

We offer different delivery options in terms of the number of working days between placing an order and the receipt of it. Please select the option that is most suitable for you.

Can I specify a preferred time for my delivery?

Delivery will be made usually between 9am and 5pm Monday to Friday and Saturday a.m on some occasions. However, we are unable to provide a ‘timed’ delivery service at the present time.

What if I am not home to receive my delivery?

As all parcels sent by us require a signature upon delivery, our couriers are unable to leave parcels without a signature. However, at their discretion, they may leave the parcel with a neighbour willing to take receipt of it and provide a signature. Otherwise, a card will be left with some information on contacting them to arrange re-delivery.

I am not home during the day; Can I have my parcel delivered to my work address?

Yes, your parcel can be delivered to your work address. Please note that a signature will be required on delivery.

Which areas do you deliver to?

We deliver to all regions in the UK, most destinations within the EU and some countries worldwide. If your country is not listed in the Country drop down on the checkout page, please contact us and we will provide you with a shipping tariff to that destination.

I have shopped with daneagroup.com before, do I need to re-enter my address details again for a new order?

If you selected the ‘Register account’ option on checkout the previous time, then your address details will have been stored on our system. This means you can just sign in to your account on our website with your email and chosen password. However, if you selected the ‘Guest checkout’ option, you will have to re-enter your details as this option does not create an account on the system.

I can’t remember my password, what do I do?

Just click on the ‘Forgotten password‘ link on the Account login page and enter the required information. Our system will send you an auto-generated password instantly; this should be changed immediately to something more memorable for you.

How do I get notified of offers and happenings at daneagroup.com?

To get notifications from daneagroup.com, you will have to enable the ‘Newsletter’ option which is accessible via your account.